Effective Date: 4 November 2025
Last Updated: 4 November 2025

At Hotel Aether, we believe hospitality is built on trust, respect, and responsible stewardship of guest information. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our hotel, digital platforms, and services.

1. Information We Collect

We may collect:

Personal Information

• Full name

• Email address

• Phone number

• Postal address

• Government ID details (for legal guest verification)

• Booking and stay information

Digital & System Data

• Website usage logs

• Feedback and reviews submitted by you

• Communication records

• Internal system logs (via booking & automation systems)

Payment Information

• Billing details (processed securely through payment partners)

2. How We Use Your Information

We use guest information to:

• Process and manage reservations

• Provide support and concierge services

• Confirm bookings and share stay-related communications

• Improve hospitality quality and guest satisfaction

• Respond to reviews and guest feedback

• Maintain compliance with regulations

3. Review & Feedback Data

We may collect and respond to public reviews on platforms like Google.
Review information is accessed only for our hotel, for service improvement and responsible engagement.

4. Data Sharing

We do not sell guest data.

We may share minimal information only with trusted parties such as:

• Payment processing partners

• Government authorities when legally required

• Technology providers for secure internal systems

All parties follow strict confidentiality.

5. Cookies & Tracking

We may use cookies to:

• Improve website experience

• Maintain security

• Measure performance & analytics

Users may disable cookies in their browser settings.

6. Data Security

We take strong precautions such as:

• Secure login/authentication systems

• Restricted staff access

• Logged operations for accountability

Internal workflow tools (like automation software) are used only by authorized staff.

7. Your Rights

Guests may request:

• Access to personal data

• Update/correction

• Data removal (subject to legal requirements)

Request via:

📧 contact@hotelaether.com
📞 011 6926 8958

8. Policy Updates

We may update this policy periodically. Changes will be posted on this page.

9. Contact Information

Hotel Aether
Email: contact@hotelaether.com
Phone: 011 6926 8958